01Before we start work
Whatever the service, if you cancel your order before we start working on your brief, we refund you in full. The same applies if, after reading your brief, we believe we are not the right fit for your project.
02Branding
If your brand isn't right for you, tell us within 14 days of delivery and we refund every cent. No forms, no back and forth.
When it applies. Once your brand is delivered, in 24 to 48 hours. If it isn't right for you, tell us within 14 days of delivery.
What you get back. Every cent of your Branding order, upgrades and add-ons included. No forms, no back and forth.
When it ends. 14 days after delivery, or sooner if you confirm you're happy with your final files. Until then, the revision rounds included in your package come back within 24 hours.
03Web design
If your new site doesn't convince you, tell us within 14 days of delivery and we refund you in full.
When it applies. Once your site is delivered, in 24 to 48 hours. If it doesn't convince you, tell us within 14 days of delivery.
What you get back. Your full Web design order, upgrades and add-ons included.
When it ends. 14 days after delivery, or sooner if you confirm you're happy with your site. From there, the revision rounds included in your package cover your changes.
04Google Ads
No long-term contract. If the first month doesn't convince you, you walk away, and the account stays yours.
Monthly management plans. No long-term contract and no exit fee. If the first month doesn't convince you, cancel before your next billing date and you won't be charged again. A month that has already started is not refunded.
One-time campaign builds. Refundable in full until we start building your campaign. Once the build has started, the fee is not refundable.
Ad spend. Your ad budget is paid directly to Google from your own account, so it never goes through us and we can't refund it. Whatever you decide, your account, campaigns and data stay yours.
05Custom platforms
You see it working before handover. If the result doesn't work for you, tell us within 14 days and we refund you. No argument.
When it applies. You test the product yourself before handover, and revisions come back within 24 hours. If the result still doesn't work for you, tell us within 14 days of delivery.
What you get back. We refund your order for that build, upgrades and add-ons included.
Prototype Sprint. If the prototype doesn't work for you, tell us within 14 days of receiving it and we refund it.
When it ends. 14 days after the product is live in your own accounts.
06Automation & AI
Every automation has to pay for itself in time saved. If it doesn't run as promised, we fix it or refund it.
When it applies. Every automation is tested against what we agreed it would do before it goes live. If one doesn't run as promised, tell us within 30 days of it going live.
What happens next. We fix it first. If we can't make it run as promised, we refund it. For a pack, the refund covers the share of the pack price for that automation.
Automation Audit. If your audit isn't delivered as described in your package, we complete it or refund it.
07Credits toward your next step
Two entry packages are fully credited when you move on to the next step with us:
- Prototype Sprint. If you order a platform build within 30 days of receiving your prototype, the full amount you paid for the sprint, upgrade included, is deducted from the build.
- Automation Audit. If you order an automation pack within 30 days of receiving your audit, the full amount you paid for the audit, upgrade included, is deducted from the pack.
Email us before you order and we apply the credit for you. A credit applies once, to a single order. It has no cash value, can't be transferred, and isn't available if the original package was refunded.
08Monthly plans
Google Ads management, care plans and maintenance plans can be cancelled anytime, with no exit fee, by emailing us at contact@discoverydigitals.com. Cancellation takes effect at the end of the month you have already paid for, and you won't be charged again. Months that have already started are not refunded or prorated.
09Upgrades, add-ons, bonuses and bundles
- Upgrades and one-time add-ons follow the guarantee of the service they are attached to: if that service is refunded, they are refunded with it.
- If a service is refunded under its guarantee, any monthly plan ordered with it is cancelled and its first month refunded as well.
- Free bonuses have no cash value and are not refunded separately.
- Each service added at the bundle price keeps its own guarantee. Refunding one of them doesn't change the price of the others.
- If you used a coupon, the refund equals the amount you actually paid.
10What isn't refundable
- Deliverables you have confirmed you are happy with.
- One-time campaign builds once the build has started.
- Months of a monthly plan that have already started.
- Requests made after the guarantee window of your service.
- Ad spend and other third-party costs paid directly to providers, such as Google, domain registrars, hosting or software subscriptions.
11How to ask for a refund
Email us at contact@discoverydigitals.com from the address you ordered with. Tell us which order it is and, in a line, what isn't working for you. No forms, no lengthy justification.
We confirm by email and process approved refunds within 5 business days, to your original payment method. Depending on your bank, it can take another 5 to 10 business days to show on your statement.
When an order is refunded, ownership of the deliverables doesn't transfer to you, and the refunded designs, files or code may not be used. See our Terms of Service for the details.
Please reach out to us before opening a dispute with your bank. We always try to sort things out directly, and it's faster for you.
This policy is offered by Discovery Digitals SRL (BV), enterprise number 0760.787.430 (VAT BE0760787430), Rue Tramasure 12, 7830 Silly, Belgium.